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sadams1980
#1 Posted : Tuesday, 19 July 2011 2:19:43 AM(UTC)
Rank: Member

Joined: 19/07/2011(UTC)
Posts: 10
Hi,
Recently installed Gallery Server Pro, but when i try to sync from a NAS my videos it errors out with the following message:
Error: There was an error processing the request
HTTP Status: 500

The error log states the following:

19/07/2011 09:10:39
1
GalleryServerPro.ErrorHandler.CustomExceptions.WebException
INFO (not an error): AutoSync synchronization of album 'All albums' (ID 1) and all child albums has started.

Error details


Url
<unknown>


Timestamp
19/07/2011 09:10:39


Exception Type
GalleryServerPro.ErrorHandler.CustomExceptions.WebException


Message
INFO (not an error): AutoSync synchronization of album 'All albums' (ID 1) and all child albums has started.


Source
<unknown>


Target Site
<unknown>


Stack Trace
<unknown>


App Error ID
401


Gallery ID
1


HTTP User Agent
<unknown>


Form Variables
<none>


Cookies
<none>


Session Variables
<none>


Server Variables
<none>


19/07/2011 09:10:28
1
System.Runtime.InteropServices.ExternalException
A generic error occurred in GDI+.

Error details


Url
http://10.7.44.16/Galler...allery.asmx/Synchronize


Timestamp
19/07/2011 09:10:28


Exception Type
System.Runtime.InteropServices.ExternalException


Message
A generic error occurred in GDI+.


Source
System.Drawing


Target Site
Void Save(System.String, System.Drawing.Imaging.ImageCodecInfo, System.Drawing.Imaging.EncoderParameters)


Stack Trace
at System.Drawing.Image.Save(String filename, ImageCodecInfo encoder, EncoderParameters encoderParams)
at GalleryServerPro.Business.ImageHelper.SaveJpgImageToDisk(Image image, String newFilepath, Int64 jpegQuality)
at GalleryServerPro.Business.ImageHelper.SaveImageToDisk(Image image, String newFilePath, ImageFormat imageFormat, Int32 jpegQuality)
at GalleryServerPro.Business.ImageHelper.SaveImageFile(Image sourceBmp, String newFilePath, ImageFormat newImageFormat, Int32 newWidth, Int32 newHeight, Int32 newJpegQuality)
at GalleryServerPro.Business.VideoThumbnailCreator.GenerateAndSaveFile()
at GalleryServerPro.Business.DisplayObject.GenerateAndSaveFile()
at GalleryServerPro.Business.MediaObjectSaveBehavior.Save()
at GalleryServerPro.Business.GalleryObject.Save()
at GalleryServerPro.Business.SynchronizationManager.CreateNewMediaObject(IAlbum album, FileInfo file)
at GalleryServerPro.Business.SynchronizationManager.SynchronizeMediaObjectFiles(DirectoryInfo directory, IAlbum album)
at GalleryServerPro.Business.SynchronizationManager.SynchronizeChildDirectories(DirectoryInfo parentDirectory, IAlbum parentAlbum)
at GalleryServerPro.Business.SynchronizationManager.SynchronizeChildDirectories(DirectoryInfo parentDirectory, IAlbum parentAlbum)
at GalleryServerPro.Business.SynchronizationManager.Synchronize(String synchId, IAlbum album, String userName)
at Gsp.Gallery.Synchronize(Int32 albumId, String synchId, Boolean isRecursive, Boolean overwriteThumb, Boolean overwriteOpt, Boolean regenerateMetadata)


App Error ID
400


Gallery ID
1


HTTP User Agent
Mozilla/5.0 (Windows NT 6.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.122 Safari/534.30


Form Variables
<none>


Cookies
ASP.NET_SessionId: ar2p2v25sxc1vvmifl5lyh5u
.ASPXAUTH: 4A3BA9543869F6F1AE459A529A9ED8269CD712C68890CBE45382D61CC315946FEAA9B330 43506EEC5A0AF483B6F85F655B4BBEA3C8E2FD911E6CDEC83B89F45C3BD37AB22646A27 44B494B49E6AEE1814E1D16BDEB5688A805C3244AB5852A36


Session Variables
1: 1
ReferringUrl: http://10.7.44.16/galleryserverpro/Default.aspx


Server Variables
ALL_HTTP: HTTP_CACHE_CONTROL:max-age=259200
HTTP_CONNECTION:keep-alive
HTTP_VIA:1.1 proxy03.pf2.sxgfl:8084 (squid)
HTTP_CONTENT_LENGTH:151
HTTP_CONTENT_TYPE:application/json; charset=UTF-8
HTTP_ACCEPT:*/*
HTTP_ACCEPT_CHARSET:ISO-8859-1,utf-8;q=0.7,*;q=0.3
HTTP_ACCEPT_ENCODING:gzip,deflate,sdch
HTTP_ACCEPT_LANGUAGE:en-GB,en-US;q=0.8,en;q=0.6
HTTP_COOKIE:ASP.NET_SessionId=ar2p2v25sxc1vvmifl5lyh5u; .ASPXAUTH=4A3BA9543869F6F1AE459A529A9ED8269CD712C68890CBE45382D61CC31594 6FEAA9B33043506EEC5A0AF483B6F85F655B4BBEA3C8E2FD911E6CDEC83B89F45C3BD37 AB22646A2744B494B49E6AEE1814E1D16BDEB5688A805C3244AB5852A36
HTTP_HOST:10.7.44.16
HTTP_REFERER:http://10.7.44.16/galleryserverpro/Default.aspx?g=task_sync hronize&aid=1
HTTP_USER_AGENT:Mozilla/5.0 (Windows NT 6.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.122 Safari/534.30
HTTP_ORIGIN:http://10.7.44.16
HTTP_X_REQUESTED_WITH:XMLHttpRequest
HTTP_X_FORWARDED_FOR:10.7.44.76
ALL_RAW: Cache-Control: max-age=259200
Connection: keep-alive
Via: 1.1 proxy03.pf2.sxgfl:8084 (squid)
Content-Length: 151
Content-Type: application/json; charset=UTF-8
Accept: */*
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.3
Accept-Encoding: gzip,deflate,sdch
Accept-Language: en-GB,en-US;q=0.8,en;q=0.6
Cookie: ASP.NET_SessionId=ar2p2v25sxc1vvmifl5lyh5u; .ASPXAUTH=4A3BA9543869F6F1AE459A529A9ED8269CD712C68890CBE45382D61CC31594 6FEAA9B33043506EEC5A0AF483B6F85F655B4BBEA3C8E2FD911E6CDEC83B89F45C3BD37 AB22646A2744B494B49E6AEE1814E1D16BDEB5688A805C3244AB5852A36
Host: 10.7.44.16
Referer: http://10.7.44.16/galler...k_synchronize&aid=1
User-Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.122 Safari/534.30
Origin: http://10.7.44.16
X-Requested-With: XMLHttpRequest
X-Forwarded-For: 10.7.44.76
APPL_MD_PATH: /LM/W3SVC/1/Root/GalleryServerPro
APPL_PHYSICAL_PATH: c:\inetpub\wwwroot\GalleryServerPro\
AUTH_TYPE: Forms
AUTH_USER: systemadmin
AUTH_PASSWORD:
LOGON_USER:
REMOTE_USER: systemadmin
CERT_COOKIE:
CERT_FLAGS:
CERT_ISSUER:
CERT_KEYSIZE:
CERT_SECRETKEYSIZE:
CERT_SERIALNUMBER:
CERT_SERVER_ISSUER:
CERT_SERVER_SUBJECT:
CERT_SUBJECT:
CONTENT_LENGTH: 151
CONTENT_TYPE: application/json; charset=UTF-8
GATEWAY_INTERFACE: CGI/1.1
HTTPS: off
HTTPS_KEYSIZE:
HTTPS_SECRETKEYSIZE:
HTTPS_SERVER_ISSUER:
HTTPS_SERVER_SUBJECT:
INSTANCE_ID: 1
INSTANCE_META_PATH: /LM/W3SVC/1
LOCAL_ADDR: 10.7.44.16
PATH_INFO: /GalleryServerPro/gs/services/Gallery.asmx/Synchronize
PATH_TRANSLATED: c:\inetpub\wwwroot\GalleryServerPro\gs\services\Gallery.asmx
QUERY_STRING:
REMOTE_ADDR: 192.168.168.77
REMOTE_HOST: 192.168.168.77
REMOTE_PORT: 57825
REQUEST_METHOD: POST
SCRIPT_NAME: /GalleryServerPro/gs/services/Gallery.asmx
SERVER_NAME: 10.7.44.16
SERVER_PORT: 80
SERVER_PORT_SECURE: 0
SERVER_PROTOCOL: HTTP/1.0
SERVER_SOFTWARE: Microsoft-IIS/6.0
URL: /GalleryServerPro/gs/services/Gallery.asmx
HTTP_CACHE_CONTROL: max-age=259200
HTTP_CONNECTION: keep-alive
HTTP_VIA: 1.1 proxy03.pf2.sxgfl:8084 (squid)
HTTP_CONTENT_LENGTH: 151
HTTP_CONTENT_TYPE: application/json; charset=UTF-8
HTTP_ACCEPT: */*
HTTP_ACCEPT_CHARSET: ISO-8859-1,utf-8;q=0.7,*;q=0.3
HTTP_ACCEPT_ENCODING: gzip,deflate,sdch
HTTP_ACCEPT_LANGUAGE: en-GB,en-US;q=0.8,en;q=0.6
HTTP_COOKIE: ASP.NET_SessionId=ar2p2v25sxc1vvmifl5lyh5u; .ASPXAUTH=4A3BA9543869F6F1AE459A529A9ED8269CD712C68890CBE45382D61CC31594 6FEAA9B33043506EEC5A0AF483B6F85F655B4BBEA3C8E2FD911E6CDEC83B89F45C3BD37 AB22646A2744B494B49E6AEE1814E1D16BDEB5688A805C3244AB5852A36
HTTP_HOST: 10.7.44.16
HTTP_REFERER: http://10.7.44.16/galler...k_synchronize&aid=1
HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.122 Safari/534.30
HTTP_ORIGIN: http://10.7.44.16
HTTP_X_REQUESTED_WITH: XMLHttpRequest
HTTP_X_FORWARDED_FOR: 10.7.44.76

Im sorry if this has been mentioned before I did search but couldn't find anything. I have uploaded the 2.5 patch, to see if that would help.
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Roger Martin
#2 Posted : Tuesday, 19 July 2011 6:26:03 AM(UTC)
Roger Martin

Rank: Administration

Joined: 3/08/2007(UTC)
Posts: 3,300
Location: Fort Atkinson, WI
The message that includes "not an error" is just an informational message and nothing to worry about.

The 2nd message is the actual error and indicates the .NET Framework is unable to process one of your images. To find out which one, look through your media objects directory to see the point at which the thumbnail images no longer exist. You can narrow down which album by manually syncing specific albums until you get to the one that causes the error.

When you find the troublesome image, remove it from the gallery.
Roger Martin
Creator and Lead Developer of Gallery Server Pro
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sadams1980
#3 Posted : Tuesday, 19 July 2011 9:49:31 AM(UTC)
Rank: Member

Joined: 19/07/2011(UTC)
Posts: 10
Thanks Roger I will look at that.

Another problem I am having is that most of the time i get blank thumbnails they're just a grey box, I have tried re syncing but it doesn't help. Any ideas?

Thanks again
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Roger Martin
#4 Posted : Tuesday, 19 July 2011 11:33:35 AM(UTC)
Roger Martin

Rank: Administration

Joined: 3/08/2007(UTC)
Posts: 3,300
Location: Fort Atkinson, WI
That is odd. Can you share an URL so I can see for myself?
Roger Martin
Creator and Lead Developer of Gallery Server Pro
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sadams1980
#5 Posted : Tuesday, 19 July 2011 3:58:02 PM(UTC)
Rank: Member

Joined: 19/07/2011(UTC)
Posts: 10
Sorry mate, the gallery isn't online im a network manager at a school and I was trying out gallery server pro to use internally. I have installed GSP on a server and can access it through the following http://10.7.44.16/galleryserverpro.

The media is on a Netgear ReadyNAS.
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Roger Martin
#6 Posted : Tuesday, 19 July 2011 8:22:30 PM(UTC)
Roger Martin

Rank: Administration

Joined: 3/08/2007(UTC)
Posts: 3,300
Location: Fort Atkinson, WI
The URL you posted doesn't work.
Roger Martin
Creator and Lead Developer of Gallery Server Pro
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sadams1980
#7 Posted : Wednesday, 20 July 2011 1:54:24 AM(UTC)
Rank: Member

Joined: 19/07/2011(UTC)
Posts: 10
No it won't I have installed it on our intranet, it will not be published outside of school.

I have attached a screen shot of what is happening.
sadams1980 attached the following image(s):
sadams1980 attached the following image(s): GSP Grey box.png
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Roger Martin
#8 Posted : Wednesday, 20 July 2011 5:38:59 AM(UTC)
Roger Martin

Rank: Administration

Joined: 3/08/2007(UTC)
Posts: 3,300
Location: Fort Atkinson, WI
If I could see the gallery, what I would be looking for are network or javascript errors with a tool like Firebug. I would also be trying to figure out where the grey boxes are coming from - for example, are the thumbnail images saved to disk actually just grey boxes?

I haven't seen that behavior before, so it requires some troubleshooting.
Roger Martin
Creator and Lead Developer of Gallery Server Pro
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sadams1980
#9 Posted : Wednesday, 20 July 2011 8:09:36 AM(UTC)
Rank: Member

Joined: 19/07/2011(UTC)
Posts: 10
Hi Roger,

Thanks for your patience with this. Checking the location where the thumbnails are saved they are actually grey boxes.

I have found that if I add the videos to the location and sync them gradually the thumbnails work fine but if i put all the videos in at once and try to sync them i get the grey boxes.

Thanks
Sean
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Roger Martin
#10 Posted : Wednesday, 20 July 2011 8:33:43 AM(UTC)
Roger Martin

Rank: Administration

Joined: 3/08/2007(UTC)
Posts: 3,300
Location: Fort Atkinson, WI
I think I saw this same behavior recently with someone else. When I resync'd an album , that correctly created the files. In that case, the grey boxes were being created for image thumbnails and no errors were logged to the error log.

Does re-syncing an album with the 'overwrite thumbnails' option selected fix things?
Roger Martin
Creator and Lead Developer of Gallery Server Pro
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sadams1980
#11 Posted : Wednesday, 20 July 2011 9:59:12 AM(UTC)
Rank: Member

Joined: 19/07/2011(UTC)
Posts: 10
I have tried re-syncing the album with the 'overwrite thumbnails' option but this hasn't fixed the issue.
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Roger Martin
#12 Posted : Wednesday, 20 July 2011 10:47:58 AM(UTC)
Roger Martin

Rank: Administration

Joined: 3/08/2007(UTC)
Posts: 3,300
Location: Fort Atkinson, WI
Can you verify that you checked the actual thumbnail files that were recreated during the sync? I wonder a little that you are seeing cached images from the browser.
Roger Martin
Creator and Lead Developer of Gallery Server Pro
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sadams1980
#13 Posted : Wednesday, 20 July 2011 11:04:51 AM(UTC)
Rank: Member

Joined: 19/07/2011(UTC)
Posts: 10
I did check the actual thumbnails and they are grey.

I did check the cached images and the ones that were working are now just grey boxes.
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Roger Martin
#14 Posted : Wednesday, 20 July 2011 12:07:31 PM(UTC)
Roger Martin

Rank: Administration

Joined: 3/08/2007(UTC)
Posts: 3,300
Location: Fort Atkinson, WI
OK - another question: Are you using the GSP Binary Pack to create video thumbnails? If so, that means FFmpeg is creating those grey images, and I can customize my response based on that.
Roger Martin
Creator and Lead Developer of Gallery Server Pro
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sadams1980
#15 Posted : Wednesday, 20 July 2011 4:14:46 PM(UTC)
Rank: Member

Joined: 19/07/2011(UTC)
Posts: 10
Yes I am using the binary pack.
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Roger Martin
#16 Posted : Wednesday, 20 July 2011 4:30:15 PM(UTC)
Roger Martin

Rank: Administration

Joined: 3/08/2007(UTC)
Posts: 3,300
Location: Fort Atkinson, WI
OK, for some reason FFmpeg is creating those grey images. By default GSP tells FFmpeg to grab a frame at the 3-second mark. So an obvious thing to check is whether the video is showing a blank grey box at that point. If so, you can change the timing on the Video/audio/other page in the site admin area.

If that's not it, then unless I can reproduce it so I can study it further, I am not sure what to suggest, or what I can tweak to get FFmpeg to work.
Roger Martin
Creator and Lead Developer of Gallery Server Pro
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sadams1980
#17 Posted : Thursday, 21 July 2011 1:56:00 AM(UTC)
Rank: Member

Joined: 19/07/2011(UTC)
Posts: 10
I think I have found the problem, for some reason it didn't like the video files. I converted them from mpg to avi and the thumbnails are working fine.

I am going to try my theory further but hopefully it is now sorted.

Thanks
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sadams1980
#18 Posted : Wednesday, 27 July 2011 7:16:01 AM(UTC)
Rank: Member

Joined: 19/07/2011(UTC)
Posts: 10
The problem is now fixed it was a problem with the videos they were in mpg format and for some reason it didn't like them. I have converted them to flv format and they work perfectly.

Thanks for all your help Roger.

Sean
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